Customer Management is where you can manage new and existing customers and devices. Through the platform user interface, you will be able to intuitively engage with enrollments, view customer/device details and observe trends in customer behavior over time. CSI 2.0 elevates the functionality of the original CSI with visualizations and deeper access to insights previously unavailable.

Demand Response Event Management is where you will schedule new events, evaluate events in progress, and review events after completion. This section has been updated to include visual guides and insights across all event types. New for CSI 2.0 is a demand forecast which bases the planned event shed prior to execution allowing the DR Program Manager to view the impact of the configured event prior to scheduling it, offering a whole new level of control and forecasting.